Same-day appointments and emergency care are a strong draw. Reviewers repeatedly got in next day or within hours of calling, even for non-emergencies, and staff often completed work during that visit. Staff warmth varies by staff member; Angie (Angelica) gets named praise for attentiveness and calm bedside manner, but a few encounters describe dismissiveness and poor pain management.
Cost transparency is the friction point. Several uninsured or high-deductible patients found quoted prices on Google and initial verbal estimates did not match final bills, particularly for extractions and root canals. Reviewers seem less frustrated by prices themselves than by the gap between what they were told upfront and what appeared on the bill.
Review evidence is limited. The business lists comprehensive dental services including implants and cosmetic work via Aspen Dental.
Review evidence is limited. The business lists dental implants and cosmetic services on its website and holds DDS/DMD credentials from West Virginia University.
Five-star reviews highlight responsive staff and efficient scheduling, with patients praising same-day availability and assistants like Santana for gentle care. The experience fractures sharply: multiple one-star complaints document cancelled appointments with no notice, locked doors during scheduled hours, aggressive implant upselling to patients wanting only cleanings, and billing confusion with inconsistent staff explanations. Insurance verification claims lack follow-through, and scheduling reliability appears inconsistent. Staff knowledge and individual warmth are genuine strengths, but operational gaps dominate the low-star reviews. Patients facing emergencies or relying on Medicaid coverage report frustration with availability and communication breakdowns.
Last updated 2026-07-18