Most patients report fast, comfortable emergency care with warm, attentive staff who excel at putting people at ease. Dr. Riley and the team earn consistent praise for explaining procedures and handling extractions efficiently.
However, a small group encountered serious problems: one patient had wisdom teeth extracted without adequate numbing (requiring ER follow-up), and another was charged $1,200 for an unnecessary bone graft placed without clear consent. Billing disputes went unresolved. Experiences vary significantly by dentist.
Twenty years of patients return for the same reason: staff treat you like family, dentists explain things plainly and deliver pain-free work. The practice feels genuinely local and unhurried, with modern equipment backing careful procedures from crowns to bridges.
Most visits leave patients impressed by the calm, welcoming atmosphere and attentive staff who explain treatment step by step. The office offers personal touches like beverage service and comfort pillows, and reviewers consistently praise Dr. John Boutwell and hygienists by name for their skill and care. One patient reported significant problems with implant cleaning and aftercare, alleging loose implants and a wrong mouth guard recommendation that broke a tooth. Beyond this isolated complaint, the overwhelming sentiment reflects confidence in routine care, implant maintenance, and cosmetic work.
Staff take time to answer questions and calm nerves; reviewers consistently mention feeling heard and comfortable despite anxiety about surgery. Multiple surgeons (Dr. Collins, Dr. Bhatt, Dr. Myrick) earned praise for skill and clear explanations. Wisdom teeth removal and extractions with grafts went smoothly with minor expected discomfort. Scheduling was fast and wait times short. Front desk and nursing teams were described as kind, professional, and genuinely caring. The practice accommodated patients with major anxiety and emotional barriers to care. Reviewers appreciated detailed aftercare instructions and follow-up attention. One patient noted happy, lighthearted staff made the experience refreshing.
Last updated 2026-08-18