Family Dental Health earns high marks for staff warmth and a relaxed office culture that especially suits anxious patients. Reviewers praise Dr. Caldwell and team members like Kayla, Michele, and Cathy for gentle care and straightforward treatment without sales pressure.
Review data unavailable for this practice. The business holds DDS and DMD credentials from Rutgers School of Dental Medicine and operates through Aspen Dental in Easley since 2021.
Staff regularly earn five-star praise for kindness and attentiveness, especially with anxious patients. Yet multiple recent reviews report aggressive upselling of expensive treatments, undisclosed charges added to bills, rushed visits, and sharp disagreement between Aspen's diagnoses and second opinions from other dentists. Denture services and oral surgery appear to work well; Dr. Steffens and Dr. Vitali receive specific praise. The friction point is front-desk billing practices and initial consultations, where patients report equipment issues, unclear cost breakdowns, and pressure to commit to thousands in treatment before fully understanding what they're paying for.
Patients return year after year for routine care and feel treated like family. Staff are warm and attentive; appointments run smoothly in a modern facility. Dr. Lisa Trapp and hygienists including Courtney earn consistent praise for both technical skill and genuine friendliness.
Last updated 2026-08-18