Strong personal care and attentiveness earn consistent praise from long-term patients and referrals from those relocating. However, a pattern of disputed diagnoses and treatment complications (including cavities later found to be nonexistent, nerve damage during filling, and poorly fitting dentures over $5,000) raises concerns about clinical judgment and accountability. The office is Google-verified with 4.7 stars across 330 reviews, but the mix reflects both devoted followers and cautious second-opinion seekers.
Staff members by name-Kelly, Ty, Andrea, Dr. Tormey, Dr. Marquette-regularly receive praise for making patients comfortable and explaining treatments clearly. Patients who came for cosmetic work report finally achieving the smiles they'd waited years for, with particular appreciation for gentle handling and results that look natural.
Patients consistently report feeling heard and cared for from the moment they arrive. Staff greet warmly, offer refreshments, and use weighted blankets and fidget toys to ease anxiety. Hygienists like Liza and Lisa explain procedures thoroughly without rushing. Dr. Cash takes time to understand each patient's goals, refers to specialists when needed (like sleep doctors), and recommends treatments based on actual need rather than upsell pressure. What sets the experience apart is granular attention to the whole visit: on-time starts, spotless facility, modern tech, flexible scheduling, and a team that feels genuinely invested in your health. Patients travel long distances specifically to return here, and many note this office has reduced their dental anxiety after years of bad experiences elsewhere.
Patients consistently get same-day help for acute tooth pain and emergencies, with staff working evenings and weekends to fit urgent needs. Dr. Chapman and his team explain options carefully, handle insurance claims, and follow up with calls the next day. Some reviewers note the practice does not dispense opioids and does not take Medicaid, and one experienced a dismissive phone interaction over payment coverage. Root canals are a core strength; reviewers praise the efficiency and skill. One patient noted a referral dentist called Chapman's root canal work the best in Greenville. The practice also handles tooth re-cementing, extractions, and same-day oral surgery referrals. Payment plans are available, and insurance refunds are processed.
Last updated 2026-08-18