Five-star reviewers praise the doctors (Volkert, Owings, Jensen) for patient communication and gentle care during implant placement; staff consistently described as kind and attentive. However, a significant minority report serious friction: one patient discovered at checkout that the office does not file insurance, and another's implant failed years later with no office follow-up or remedy offered despite previous payment.
Based on limited recent reviews, so treat this as low-confidence.
Dr. Ladd's team consistently earn five-star reviews for approachable, painless care and staff who take time with anxious patients. They handle insurance questions, offer same-day emergency extractions, and create a welcoming office with thoughtful touches like coffee and snacks in the waiting room.
Staff greet patients with genuine warmth and the practice moves quickly when emergencies hit. Cleanings are thorough, dentists take time to explain procedures in detail, and patients consistently report zero pain during treatment. ProGrin serves the wider Greenville area from their Augusta Road location with a tight-knit team that knows patients by name. Dr. Ayers and hygienists like Hazel and Becky Vereen stand out for their competence and care. The vibe is relaxed, welcoming, and professional all at once.
Consultations and early patient interactions earn consistent praise, particularly from staff like James, Tina, and Chasity who reviewers describe as attentive and compassionate. Many report feeling comfortable and hopeful after initial visits. Longer treatment paths reveal significant friction: multiple reviews cite poor communication, incomplete surgeries requiring second visits, dentures that don't fit properly, weeks-long waits for lab corrections, and difficulty reaching the office by phone. One long-term case contrasted excellent Cleveland work 17 years ago with multiple false starts, conflicting clinician care, and unresolved pain in Greenville.
Last updated 2026-08-18